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What we collect
We may collect the following information:
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
The association with your shopping cart.
Stores the category info on the page, that allows to display pages more quickly.
The items that you have in the Compare Products list.
Your preferred currency
An encrypted version of your customer id with the store.
An indicator if you are currently logged into the store.
An encrypted version of the customer group you belong to.
Stores the Customer Segment ID
A flag, which indicates whether caching is disabled or not.
You sesssion ID on the server.
Allows guests to edit their orders.
The last category you visited.
The most recent product you have viewed.
Indicates whether a new message has been received.
Indicates whether it is allowed to use cache.
A link to information about your cart and viewing history if you have asked the site.
The ID of any polls you have recently voted in.
Information on what polls you have voted on.
The items that you have recently compared.
Information on products you have emailed to friends.
The store view or language you have selected.
The products that you have recently viewed.
An encrypted list of products added to your Wishlist.
The number of items in your Wishlist.
Stock is currently quite limited with nearly all of our suppliers we are therefore advising to check stock levels via phone or email, before ordering to avoid disappointment.
Whilst I like many will complain about poor service, it makes a change to be able to comment on good service. The original delivery from Marshalls was missing a paving step, but you and they resolved this very quickly, which enabled us to have steps out from the house on to the garden in time for our our retirement party, probably saving a few injuries as a consequence! Your prices were also the best I could find on the web. Many thanks.
Colin - Huntingdon
Many thanks for your very quick turnaround of the above order - much appreciated. The chimney pot arrived safe and sound, strapped firmly to the pallet!
Tim - Hampshire
Just to let you know that I have received my replacement paving and have now got my patio finished. It looks beautiful. Thank you for all the help and support you have given me. I know I had a difficult start but things turned out ok I the end. Thanks
Norma - County Durham
The slate has been laid down in three different areas now and we have complimented it with bamboo caning. We wanted to create lots of different surface for the children to play on. When we had bark down they kicked it everywhere and the garden was always damp, dull and smelly.
The bark has been replaced with the slate at both of our pre-schools and the children love it. The gardens are much brighter and less damp than before. The slate is tidier although laying it was another matter and I got filty, but thats just me!
I have attached a few before and after photos of the first setting and will send the other settings across soon as promised. Many thanks again for the the excellent service, from ordering to delivery, and the round pebbles-exactly what we wanted.
Julie - Essex
As promised, please find attached photographs of the stone circle you supplied to me. I’m very pleased with it and also delighted with the excellent service you provided me with whilst I was making enquiries and with the actual transaction itself.
Please feel free to use the photographs as you feel fit – no royalties expected!
Ian - Denbighshire
That would be amazing, Thank You. We have two pre-schools and used the first batch to landscape the front garden. Loved it so much we removed all the bark from the other preschool and replaced with the slate. The bark was damp, wet and smelly even in the summer and the mess it made with 26 children on it at a time was a nightmare.
The slate looks great, has brightened the whole garden and the children dont touch it so we are now doing the same at the first pre-school. I will keep you updated with before and after photos and of course they can be used on your website.
Julie - Colchester
just a quick line of thanks for the speedy and efficient way in which you dealt with my order, all arrived safely with not a single breakage.
It is now installed and being admired by all!
Mahalah - Kent
Thanks for your prompt service.
Julie - Essex
The paving slabs were delivered this morning, by a very cheerful delivery man, and are stunning! Thank you for all your help and excellent service.
Jeet - Enfield
They have landed and thank you so much! In perfect order as far as I can see.
With very best wishes and thanks again for all your help.
Mary - Hammersmith
I received the shipment earlier today.
May I say thank-you for the prompt delivery .
I have inspected a handful of the cobblestones that were on the top of the pallet and if the remainder are similar then these appear to be what I need and match to what I have already.
[I recently had a bad experience with another supplier whose goods were of a buff colour - but showed no colour variation at all - not like Fossil Mint - and were just not fit for purpose].
Anyway, I may be interested in some Fossil Mint walling in the summer and will have a look at what you can offer then.
Robert - Bournemouth
The Strata Celtic Cross kit has safely arrived today, and so everything is here now. Thank you very much for your efforts we are very appreciative and are impressed by your customer care.