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What we collect
We may collect the following information:
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
The association with your shopping cart.
Stores the category info on the page, that allows to display pages more quickly.
The items that you have in the Compare Products list.
Your preferred currency
An encrypted version of your customer id with the store.
An indicator if you are currently logged into the store.
An encrypted version of the customer group you belong to.
Stores the Customer Segment ID
A flag, which indicates whether caching is disabled or not.
You sesssion ID on the server.
Allows guests to edit their orders.
The last category you visited.
The most recent product you have viewed.
Indicates whether a new message has been received.
Indicates whether it is allowed to use cache.
A link to information about your cart and viewing history if you have asked the site.
The ID of any polls you have recently voted in.
Information on what polls you have voted on.
The items that you have recently compared.
Information on products you have emailed to friends.
The store view or language you have selected.
The products that you have recently viewed.
An encrypted list of products added to your Wishlist.
The number of items in your Wishlist.
Stock is currently quite limited with nearly all of our suppliers we are therefore advising to check stock levels via phone or email, before ordering to avoid disappointment.
This is not a straight forward answer. In all honesty yes you can, as long as the paving slabs are laid correctly on a full bed of grit sand and cement mixed (almost like wet concrete). Obviously, the thicker the slab the less chance of the slab cracking. However, if your car weighs more than usual and there are any incorrectly laid slabs this wouldn't apply. Ideally LSD recommends laying cobbles, setts or block paving that is specifically suited to driveways which is 40-60mm thick.
As all of our products come from multiple locations throughout the UK we use different carriers to deliver to you, all have different rules and regulations. A smaller vehicle is typically classed as a 7.5tn, but the total weight that can be carried on this is under 3tn or essentially 3 packs. If your order is greater than 3 packs then there may be further charges and it will always be better off giving us a call so we can contact the appropriate delivery company and quote for you.
Yes, we strongly recommend using a jointing compound such as Rompox Easy. This is available in 3 colours: buff, grey and black. The Rompox will prevent discolouration of the joints and create a stable bond between the slabs that will allow for expansion and contraction of the joints in the winter months where normal sand and cement will crack under the freezing temperatures. The Romex also will not break out from the joints if ran overusing a jet from a pressure washer. This should be done once a year to remove any mould or moss that may occur.
Yes, we strongly recommend using Geofix Natural Stone Protector for natural stone paving. This will protect against bird droppings, accidental spillages of red wine or oil-based products. This paving sealant is invisible to the naked eye but makes water sit on top of the paving like water on a duck's back. It also allows mould or moss growth to be easily removed by pressed washing the patio. If the patio is laid in the summer you should wait 2 - 3 months before applying the sealant, this will allow any efflorescence to work its way out and then allow the sealer to penetrate in equal amounts. If the paving is laid in the winter then sealing should be done before freezing conditions occur as per the manufacturers' instructions.
Unfortunately, this is a natural phenomenon called "Efflorescence" and can appear when using cement-based products that are constantly exposed to water or wet environments. Efflorescence is a process when the soluble salts dissolved by rain and groundwater in the cement, soil, water, sand, gravel or other sources crystallize and are carried to the surface of the stone or joint. Water moves from areas with lower temperatures to places with higher temperatures e.g. when the sun warms the surface of the paving it pulls the water through the paving and joints leaving behind a white residue. We recommend using hot water, fairy liquid and a stiff brush to wash the slabs with. A few repetitions of this will cause it to fade and mostly disappear. Another method is to use Lithofin outdoor cleaner. If it is not that bad then leaving it may be the best course of action as it will gradually disappear. (This photo was taken from our display area 5 days after laying.) Although this is unattractive and rather annoying if you have just had your new patio laid, it is completely natural and in no way damages the stone.
Before we go through the ways of minimizing the appearance of efflorescence, you need to understand about primary and secondary sources.
Primary As the concrete cures, some of the water mix reacts with the cement to produce Calcium Hydroxide, as the paving dries the water evaporates leaving the water-soluble Calcium Hydroxide behind, creating the white marks you can see on the paving.
Secondary Concrete products such as paving can have a relatively quick turn around time from the factory this comparatively brief time leaves the paving curing while on site. When the paving is used and laid into the ground it leaves them exposed to external factors like rain and water from the earth. These "secondary" sources will dissolve and transport Calcium Hydroxide to the surface from the curing paving.
Ways to minimize efflorescence The ways contractors can minimize the effects of secondary sources of effloresce are threefold.
Use as little cement in the bedding mix, this minimizes the amount of additional Calcium Hydroxide that can be drawn through to the surface of the paving.
Use as dry a cement mix as possible, reducing the amount of water will lower the amount of Calcium Hydroxide dissolved and brought to the surface.
Using a bond bridge like a slurry primer can reduce the amount of water pulled through from the mortar bed.
Using an efflorescence remover if all else fails Using a product that removes Calcium Hydroxide from your paving can help with large deposits while also reducing the amount left in the paving we recommend the following product. EASY Care - Efflorescence Remover Plus - 1 Litre
Paving is generally calibrated to make it easier to lay as all the slabs are the same thickness. The calibration process shaves a layer of stone off the bottom of the slabs making them thinner than uncalibrated stone. We have landscapers that favour both types. Some prefer thicker, uncalibrated stone as they worry that thinner stone is inferior to thick slabs. Whereas other landscapers prefer calibrated slabs as they can lay them faster.
Calibrated paving is defined as an even thickness within the manufacturers' tolerances. Typically this is plus or minus 2mm the stated thickness. If the paving is calibrated then it tends to be easier and faster to lay. The main reasons being the slabs are lighter and the bedding can be made to a level thickness, therefore, reducing the need to move the bedding to make the slabs fit level.
The only reason we say "they should not be used for feature patios" is because of differential weathering due to a high cement content. In essence, this means the colour may fade and become patchy. It is nothing to do with strength or durability. All manufacturers will say this about pressed slabs as opposed to wet cast products which are more expensive.
The slabs of paving are stacked in a wooden crate almost like a loaf of bread. If you continually take slabs from one side of the crate then you run the risk of the pack tipping over. We advise that where possible slabs should be taken from the centre of the pack to spread out the weight evenly over the crate. As the crate starts to empty it advised that you move some of the remaining slabs to the empty side to prevent the crate tipping up due to uneven weight distribution caused by the slabs being removed.
Butt Jointing your paving means there are very little to no gaps between each paving slab. We would normally recommend down to at least a 3mm gap on most paving products. There is no rule though. It is really down to your preference. Sometimes the laying patterns and the sizes of the slabs dictate the size of the paving joints.
As the slabs are packed in India, the next time they are taken out of the packs is by you or your landscaper. They are packed as tightly as possible but on the Indian roads, high seas, de-vanning, transit to us and transit to you there is a chance of movement which will cause slight scratching/scuff marks on the surface. These are normally very minor and will disappear in a short time when laid.
We are an internet-based company who offer extremely competitive prices on paving and landscaping products, we are not a loan company or a bank! In order for us to keep our prices low, we do not give credit as we, therefore, do not have to chase customers for payment at the end of the month, which is a huge task. Our prices are already trade and as low as we can go. We may offer discounts on larger orders when we can make a saving we will pass this on.
Unfortunately, we cannot guarantee the exact colours shown on our website. We use photos supplied by manufacturers, ones taken ourselves and also ones supplied by customers to try to show as much as possible however there are still factors out of our control. Pictures of paving can only show the colour captured on that specific time. If the photo was taken on a light sunny day or equally if the weather was damp and dull, these can all have effects on the colour shown in the picture. Natural stone is particularly difficult to display the colours, due to its nature the colours can vary quite a lot. As the stone is quarried you will be taking stones from all over the quarry going through different veins of the stone finding new shades all the time. No natural paving stone will be the same. Concrete paving slabs tend to be more uniform in colour but can vary very slightly from batch to batch.
Nearly all of our products from our many suppliers come directly from their own stockyards, Marshalls, Stonemarket, Global Stone, Natural Paving Talasey, Oakdale, Bradstone, Castacrete, and Strata to name but a few. These manufacturers don't let us have access to their current stock levels meaning we have to show all of these as in stock. If an order is placed for any of these products we will forward the order to the supplier and collect as soon as it's ready, the delivery will come directly to you to make sure its as fast as possible. If you have paid for NEXT DAY this is subject to stock being available, your order will be put on that delivery service as soon as it's ready. The NEXT DAY charge will stand as the service is NEXT DAY once it is ready.